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connected company

Are you designed to deliver customer delight?

Customer delight is the new black. Every now and then you get a business book that hits the spot. One that makes you think and puts things into a different context. With some compelling and well thought through concepts on how to improve your business. “The connected company” is one of these books.

What is the context?

There is a great “reset” happening. We have a system problem. 80% of our economy is service based. However, if you look at how we organise our businesses, most of them are based on manufacturing principles:

With pre-defined inputs and outputs With a one way flow Linear Optimised Completely predictable

Is your company designed to deliver customer delight?

The problem is that services …

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Hi, my name is Ron Immink, I am a business coach, author and speaker, working with companies to improve their future prospects and improve their business models.
If you have any further questions that the website is not answering, feel free to send me a WhatsApp message and I will respond asap.
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