One of our clients is using “New Normal”
This book is about the journey into the digital revolution and that we are only halfway there. Digital natives will take control (everybody over 25-30 is a digital immigrant). The author Peter Hinssen, who has since then has written some other excellent books, such as “The day after tomorrow” and “The network always wins“, has a grim view on IT departments in organisations.
He poses some interesting questions:
- Why is upgrading our corporate website cost 5 million and my nephew built a website for his school last weekend on open source?
- Why can’t I find anything in our state of the art document management system and why does it take an hour to retrieve some of my own documents, when I can go onto Google and find anything in 3 seconds?
- Why can I book a flight in two minutes online, but it takes an hour to put my expenses into this horrible SAP?
- Why can I buy a printer in the shop around the corner under € 150 and within 15 minutes, but when I use the corporate IT channels and it will take 3 weeks and cost 3 times as much?
The new IT department
The IT department used to hand out the “cool” stuff, but because the use of technology at home has eclipsed technology in work life the game has changed. The new rules for IT departments
- Zero tolerance for failure
- Good enough is good enough
- Total accountability
- No control
Digital is fundamentally is going to change the workplace
It is about building tents instead of pyramids, filter failure, contact (not content) being king and how digital fundamentally is going to change the workplace. Dirk talks about it here: